Gerente de Projetos
The Professional Services Project Manager – Latin America is accountable for delivering professional services projects to Customers with best standards of quality and governance. He/she is the main point of contact for PS for customer satisfaction. Responsibilities include:
Deliver successfully quality professional services projects to customers, in partnership with customer. The role will interact with all levels of the organizations.
Keep a healthy and seamless governance on projects and metrics: scope, margins, risks, schedule and project related KPIs
Be the interface of TR to the clients and manage the clients’ expectations during the project execution stage.
Manages one or more projects related to critical business goals for the global business partners
Develops and tracks to detailed project plans, including scope, schedules, resource plans, communication plans, risk mitigation plans and issue resolution plans
Manage the financial aspects of the project to ensure profit
Tracks and resolves issues across multiple TR and client work streams involved in the project.
Proactively identifies and provides mitigation plans for any potential risks to the project’s overall success.
Develops a professional rapport with the internal and client project teams that interfaces with client and maintain an excellent level of client satisfaction.
Reports status of the projects using TR selected tools to present the appropriate level of detail based on the target audience.
May act as primary interface with the client regarding deliverables, change requests, and sign-off on status and requirements.
Keeps healthy governance and successful project metrics and reports to the company
Keeps project’s revenue forecast and revenue realization according the revenue plan
Achieve Professional Services objectives within role of responsibility
Orchestrate all deliverables within a client project, attaining to all successful aspects: customer satisfaction, scope, quality, profitability, margins and schedule.
Maintain all projects attributes up to date and with a seamless governance
Timely response and project related KPIs and reports on time
Manage and report risks accordingly to the correct escalations level
Efficient, clear and timely communication with project team, partners and key stakeholders
Document efficiently and with quality all project documentation and ensure that the project team is doing the same
Skill and Expertise
Strong organization, interpersonal, & communication skills
Proven ability to engage a wide range of stakeholders in a matrix organization
Excellent analytical problem solving skills
Experience in Software Development Life Cycle(s), Agile development experience is a plus
Proactive personality and proven leadership skills
Experience in partnering with internal & external stakeholders
Strong oral and written communication skills
+5 years of Project Management experience in customer on-site implementations..
BS/BA required; Preferably in Computer Science, Engineering, Business, or a combination of equivalent education and experience
PMP Certification strongly desirable
Languages: Portuguese as primary languange, English or Spanish as second language.
Proven experience on TAX implementation or consulting projects.
Inglês – Nível Avançado
Cidade: São Paulo